FAQ
Reeds
Reed maker and bassoonist Hugo Mak bases his ideologies around the physics of vibration and acoustics, of which he has researched during his time studying mechanical engineering.
The reeds are selected based on density and resilience, and processed using precision equipment to ensure great consistency.
Ordering and Shipping
How Do I Place An Order?
To place an order, simply select the desired quantities and variants, and check out with either a credit/debit card or with a PayPal account. Both options are handled by PayPal, making things faster, safer and more convenient.
Payment and Shipping
Your orders will be delivered within 3 business days from the date when bank confirmation is received (Monday to Friday). Exceptions may apply, please check the product page for further information. If the product cannot be delivered to the consumer within such period, the consumer shall be entitled to a refund.
Returns & Refunds
Due to hygienic concerns, reed products are not returnable nor refundable once shipped. Damage due to delivery will be dealt with on a case-by-case basis.